Xutian Support Center

How do I become a reseller with your company?

To become a reseller, you need to apply through our Partner Program page, where you can submit an application. Once approved, you’ll gain access to wholesale pricing, bulk order discounts, and other exclusive benefits. For more details, you can contact our sales team directly by phone or by email.
What brands do you offer as a reseller?

We are proud to partner with leading global brands such as Apple, Samsung, Sony, DJI, and Dell. As an authorized distributor, we provide access to their latest products, including smartphones, laptops, tablets, and accessories.
Is there a minimum order quantity (MOQ) for resellers?

Yes, there is a minimum order quantity depending on the product and brand. Typically, the MOQ starts at USD 200,000.00, but larger discounts are available for higher volume purchases. For specific MOQ details, please contact your account manager.
What are the payment terms for resellers?

We offer flexible payment options for resellers, including prepayment, net 30, and net 60 terms, depending on your credit evaluation and order history. Contact your account manager to discuss payment options that best suit your needs.
Do you offer custom configurations or bulk deals?

Absolutely! We provide custom configurations for bulk orders, especially for laptops, servers, and other IT equipment. If you have specific requirements, our team will work with you to tailor the products to your needs. Bulk discounts are also available based on the order volume.
Can I get marketing support or product training from you?

Yes, as part of our Partner Program, we provide marketing materials, training, and technical support to help you better understand and sell our products. Reach out to your account manager for more information on available resources.
What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and PayPal. For bulk orders or resellers, we may also offer credit terms based on your business’s financial standing.
What happens if I receive damaged or incorrect items?

If any items arrive damaged or incorrect, please contact us within 7 days of delivery to arrange a return or exchange. We will cover the cost of return shipping for any faulty or incorrect products.
How long does it take to process and ship my order?

Orders are typically processed within 1-2 business days after payment confirmation. Shipping times vary depending on your location and selected shipping method. Standard shipping takes 5-7 business days, while express options are available for faster delivery.
Can I track my order after it has been shipped?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our shipping partners' platforms, including FedEx, DHL, and UPS.
Do you ship internationally?

Yes, we ship internationally to a wide range of countries. Please note that customs duties and taxes may apply depending on your location, and these costs are the responsibility of the reseller.
Are there any shipping fees for large bulk orders?

Shipping fees vary based on the size and destination of the order. For domestic orders, we may offer free shipping on bulk orders over a certain value. For international shipments, fees are calculated based on weight and destination, with competitive rates through our logistics partners.