Shipping & Returns

At Xutian Network Technology, we are committed to ensuring that our partnering resellers receive their orders in a timely, efficient, and secure manner. Our shipping policy is designed to offer flexibility and transparency, so you can confidently plan your inventory and manage your business operations.

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Shipping Options

We offer a variety of shipping options to meet the needs of our resellers, depending on location and urgency. These include:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Express Shipping: Fast-track delivery within 2-3 business days.

• Same-Day Dispatch: Orders placed before 12 PM (local time) will be processed and dispatched on the same day (subject to product availability).

 

Shipping Fees

Shipping fees vary based on the size and weight of the order, as well as the destination:

• Domestic Shipping: Competitive flat rates or free shipping for bulk orders over a certain value.

• International Shipping: Calculated based on the destination, size, and weight of the shipment. Any customs duties or taxes are the responsibility of the reseller.

 

Order Processing

All orders will be processed within 1-2 business days. For larger bulk orders or special requests, processing times may vary. Once your order is processed and shipped, a tracking number will be provided.

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Bulk and Custom Orders

For bulk or custom orders, shipping times may be extended due to additional handling and preparation. We recommend contacting your account manager for specific shipping details regarding large-volume purchases.

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Shipping Partners

We work with reputable global carriers such as FedEx, DHL, and UPS, ensuring that your products are delivered securely and efficiently, no matter the destination.

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Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment in real-time via the carrier's website.

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Delivery Timeframes

Delivery timeframes depend on your location:

• Domestic Deliveries: Typically within 5-7 business days.

• International Deliveries: Depending on your location, international deliveries can take between 7-14 business days. Express shipping options are available for faster delivery.

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Customs and Duties

For international orders, please be aware that customs duties and taxes may apply, depending on your country's regulations. These are not included in the shipping costs and must be paid by the reseller upon delivery.

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Shipping Insurance

All shipments are insured for the full value of the products during transit. In the event of damage or loss during shipping, please contact us immediately to arrange a replacement or refund.

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Returns and Exchanges

If any products are received in a damaged or defective condition, please notify us within 7 days of receipt. We will arrange a return or exchange promptly, as per our Returns Policy.

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Special Instructions

If you have any special shipping instructions, such as delivery on specific dates or packaging requirements, please indicate these at the time of ordering. We will do our best to accommodate your requests.